Welcome to The Billers' Association For Long-Term Care

The Billers’ Association for Long-Term Care is a membership community created specifically for long-term care billing professionals. This national association provides members with a resource of continuously updated tools, billing-specific education, and reimbursement and regulatory guidance. Become a member today and join your long-term care billing colleagues as you navigate the evolving world of post-acute care billing.

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Advisory Board

Advisory Board

The Billers’ Association advisory board is a group of professionals who provide expertise and an industry voice for members and the wider long-term care billing profession. Their role is to provide long-term care billing best practice guidance while serving The Billers’ Association and the billing profession with honor and integrity. It is a volunteer position.

Diane Brown, BA, is a long-term care educator, consultant, editor, and author with more than 25 years of operational experience in healthcare. In her role at HCPro in Danvers, Massachusetts, she developed quality educational programs, served as a consultant to facilities, and investigated new opportunities for business development.


Karen Fabrizio, RHIA, CPRA, is a highly regarded health information professional with 25 years of experience. She has worked in many sectors, including acute care, long-term care, education, and consulting, as well as serving as a public speaker. She is currently the medical record administrator and HIPAA privacy and security officer at Van Duyn Home and Hospital, a 513-bed skilled nursing facility in Syracuse, New York. She is the system administrator for the electronic medical record that was implemented in 2009, and actively participates in software development reviews.


Sheila Lambowitz, MBA, President, Lambowitz & Associates, Columbia, MD


Elizabeth Malzahn-McLaren, national director of healthcare for Covenant Retirement Communities, has extensive experience in skilled nursing operations, including third-party billing, revenue enhancement, and regulatory compliance. As the skilled nursing and assisted living subject matter expert for Covenant Retirement Communities, Malzahn-McLaren oversees the skilled nursing and assisted living operations at the senior services provider’s 13 campuses nationwide.

Maureen McCarthy, BS, RN, RAC-MT, President of Celtic Consulting, LLC and the CEO and founder of Care Transitions, LLP; a care coordination service provider. McCarthy is also the creator of the McCarthy Method, a documentation improvement system for ADL coding. She has been a registered nurse nearly 30 years with experience as an MDS Coordinator, director of nursing, rehab director and a Medicare specialist. She is a recognized leader and expert in clinical reimbursement in the skilled nursing facility environment. Maureen is not only dually certified in the resident assessment process by nationally recognized organizations, she is also a Master Teacher. Additionally, McCarthy is one of nine OASIS Master Teachers nationwide.   

Kathy O’Neal, RN, RAC-CT, LNHA,  is a registered nurse and licensed nursing home administrator in Georgia with more than 30 years of experience in the healthcare industry.  Her resume contains long term care experience as a Director of Nursing, Administrator, Corporate Nurse Consultant and VP Clinical Services.  She is currently an independent risk management specialist with an insurance consulting and brokerage agency. 


Janet Potter, CPA, MAS, is a senior manager at Marcum, LLP. Potter delves into numerous aspects of the healthcare industry, including HIPAA, compliance programs, Medicare billing issues and research into ongoing regulations and various healthcare topics pertaining to Medicare and Illinois Medicaid. A frequent speaker on healthcare topics, she has presented seminars for the Illinois Health Care Association, LeadingAge Michigan, LeadingAge Iowa, LeadingAge Indiana and the Illinois Nursing Home Administrators Association.


Frosini Rubertino, RN, CRNAC, C-NE, CDONA/LTC, is a registered nurse with more than 30 years of experience in the healthcare industry. Former president of an Ohio-based long-term care consulting and education firm, and a former member of the Arkansas Healthcare Association's Education Committee, she is currently a clinical services consultant for an Arkansas-based clinical consultant group.


Elise Smith, JD, is senior fellow, healthcare policy and postacute care, at the American Health Care Association (AHCA). Smith’s field is healthcare law and policy with a focus on Medicare and Medicaid. She came to AHCA in 1995 from the law firm of Katten, Muchin, & Zavis, where she was of counsel with responsibility for legislative and regulatory matters relating to healthcare reimbursement. Before assuming the position of senior fellow, Smith was the AHCA senior vice president for Medicare and legal affairs.


Reta A. Underwood, ADC, is president of Consultants for Long Term Care, Inc. (CLTC), a national long-term care consulting firm based in Kentucky. CLTC's experienced professionals have provided clinical consulting, regulatory compliance correction, and training for hospital, nursing facility, and senior housing providers in 46 states. Underwood’s experience includes management and director positions with nursing facilities and healthcare companies. She has also provided corporatewide MDS support services, numerous mock surveys, regulatory compliance correction, educational programs, clinical documentation, quality assurance programming, and quality of life and therapeutic programming.


Bill Ulrich has more than 25 years of experience in the healthcare industry as a financial and Medicare consultant, beginning in 1989 with The Hillhaven Corporation and including the founding of his own consulting company in 1998. He is a nationally recognized expert and frequent speaker on Medicare billing issues. Ulrich currently represents the American Health Care Corporation on the National Uniform Billing Committee. He has served on the legal committee and reimbursement committee for several state healthcare associations, in addition to serving on the finance committee at the American Healthcare Association.





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